New Patient Information

Your First Visit

You will need to complete some new patient forms, including questionnaires that will help us get to know you and gather necessary health and insurance information.

Please download and complete the forms on this page prior to your arrival at our office OR plan to arrive at least 15 minutes prior to your appointment. Bring the completed forms with you to your appointment.

Also, we ask that you bring any medications you are currently taking in their pharmacy-provided containers with you to your appointment.

Cancellation Policy

As a courtesy to other patients and staff, please call the office as soon as possible if you are unable to keep your appointment or are going to be late.

If you cannot keep an appointment, we ask that you call us and give us at least 24 hours notice.

Advance Directives

An advance directive is a legal document that tells your doctor what kind of care you would live to have if you become unable to make medical decisions. Learn more at familydoctor.org.

Secure Patient Portal

The Trinity Doctors Group Patient Portal is a secure website you can access 24 hours a day to complete patient forms online and view your medical history records.

Frequently Asked Questions

I know which medications work well for me for common infections, like sinus infections or urinary tract infections. Do I have to make an appointment every time to see the doctor or can medication be called in for me?

Trinity Doctors Group practices evidence-based medicine, which requires a physical examination to properly diagnose and treat a patient’s symptoms. We have same-day appointments available for sick/urgent visits.

What if I have a tooth issue and my dentist is unavailable, will the doctor treat me?

No. You must contact your dentist for an appointment. No treatment is given for a tooth/dental related issues.

How does the office handle prescription refill requests?

Since all refills must recorded in your electronic health record, we cannot refill prescriptions at night, on weekends, or over the holidays when the medical record is not available. Refills will not be made on your medications unless you have followed your doctor’s recommendations for medical follow-up visits. You may request prescription refills via your patient portal or by calling the office at 727-372-3750. General response time for all refill requests will be 48-72 hours. There is no such thing as an emergency refill.

How do I request a medication refill?

We encourage patients to ask for refills at their appointment. However, in the event that you need a refill at any other time, you may send your refill request via your patient portal or by calling the office to place your request. You can log into your portal by clicking here. Please understand that it is the patient’s responsibility to notify the office when you have two weeks left of medications and to initiate the request directly with our office. Do not rely on pharmacy transmissions to address refill requests. We ask that you allow 48-72 hours for the prescriber to review and authorize refills. Again, there is no such thing as an emergency refill.

Due to federal regulations, ALL CONTROLLED SUBSTANCES REQUIRE AN OFFICE VISIT TO REFILL. NO NARCOTIC MEDICATIONS WILL BE REFILLED WITHOUT AN APPOINTMENT.

For more questions on controlled substances or federal regulations on prescribing narcotic medications, you may contact the Drug Enforcement Agency (DEA) at (202) 307-1000 or visit their website for further information.


Can I send messages to my doctor via my patient portal?

Yes. You can use your patient portal to send messages to your doctor for NON URGENT matters. Some concerns may require an office visit for appropriate evaluation and management. Messages to/from the doctor are handled at his convenience. Please do not send urgent information via the patient portal. Please call the office if you have an urgent concern or medical question that may require an appointment or an immediate response.

 

What if I need a referral or authorization?

It is the patient’s responsibility to know whether their insurance requires authorization for specialist’s visits or procedures. If you need an authorization, we will be happy to initiate the process once you inform us of your specialist and/or procedure appointment date and time. We require at least 72-hours notice for referrals/authorizations to be processed.

Insurance

We accept most major insurance carriers, and we’re continually working to add more insurance companies for our patients. Contact our office for a list of accepted insurance carriers.

Prior to your appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required at the time of the visit.

For your first visit, please bring your insurance card and arrive early to complete the necessary patient information forms. You may also download our new patient forms by clicking the form to the right and bring the completed forms when you come for your appointment.

Billing

Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at time of service. Patients may be financially responsible for payment of all services, even if their insurance company does not pay.

For your convenience, we accept cash, check, Visa, Mastercard, and Discover. You may now also pay your bill securely online.

Please always notify our office of any change in name, address, phone or insurance information.

QUESTIONS? CONTACT DAS HEALTH

1-877-938-7633